Shipping & Delivery

Last updated: May 26, 2026

This Shipping & Delivery Policy explains how orders from malvêtu are produced, prepared, shipped, tracked, and delivered.

We want every customer to understand the delivery process before placing an order. Many malvêtu pieces are produced after order confirmation through professional production and fulfillment partners. This means production time and shipping time are separate parts of the delivery journey.

This page should be read together with our Cancellation Policy, Returns & Exchanges, Refund Policy, Terms of Service, and Legal Notice.

1. Who we are

This website is operated by:

Khemiri Mohamed Mahdi
Einzelunternehmer
Parkstrasse 3
13187 Berlin
Germany

VAT ID: DE336667728
Customer care: hello@malvetu.com
Website: malvetu.com

Throughout this policy, “malvêtu,” “we,” “us,” and “our” refer to the legal operator of malvetu.com.

2. Where we ship

malvêtu may ship to selected international destinations, including:

• United States

• United Kingdom

• Canada

• Australia

• other eligible destinations where available at checkout

Available shipping destinations may vary by product, address, carrier, fulfillment route, and operational availability.

If your destination is unavailable at checkout, we may not currently be able to ship that product to your location.

3. How the delivery process works

Each order usually moves through the following stages:

1. Order confirmation

2. Payment review

3. Production preparation

4. Product production

5. Quality handling and packing

6. Carrier handover

7. Tracking activation

8. Transit

9. Delivery attempt or final delivery

Production and fulfillment are handled through professional partners. Carrier delivery is handled by the relevant postal service, courier, or local delivery partner.

4. Production time and shipping time

Production time and shipping time are separate.

Production time is the time needed to prepare and produce the item after order confirmation.

Shipping time is the time the carrier takes to deliver the package after it has been handed over for shipment.

Your full delivery experience may include both periods.

For example:

• an order may be confirmed

• the item enters production

• the package is prepared for shipment

• a shipping label is created

• the carrier receives the package

• tracking begins to update

• the package moves through the delivery network

A tracking number may appear before the carrier has scanned the package. This is normal. Tracking may take time to show movement after the label is created.

5. Delivery estimates

Delivery estimates are shown where available during checkout or in post-purchase communications.

Delivery estimates may vary by:

• destination country

• delivery address

• product type

• production volume

• carrier service

• customs processing

• public holidays

• weather

• local delivery conditions

• external events outside our control

Delivery estimates are provided to help customers plan. They are not guaranteed unless expressly stated in writing.

If no specific delivery period is agreed at checkout or in your order confirmation, we will aim to deliver within the timeframe required by applicable consumer law.

6. Shipping costs

Shipping costs are calculated and displayed where available at checkout before you place your order.

Shipping costs may vary based on:

• destination

• product type

• order value

• package weight

• package size

• carrier service

• promotional shipping offers

• applicable taxes or duties

Any shipping promotion, free shipping threshold, or campaign-specific shipping offer may be subject to separate conditions, exclusions, expiry dates, or location limits.

7. Order confirmation

After placing an order, you should receive an order confirmation email at the email address used at checkout.

Please review the order confirmation carefully.

Check:

• product

• size

• color

• quantity

• shipping address

• email address

• payment method

• order total

If anything is incorrect, contact hello@malvetu.com immediately.

Because many orders enter production quickly, changes may only be possible before the order enters production or fulfillment.

8. Address accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please check:

• full name

• street address

• apartment, suite, or unit number

• city

• state, province, county, or region

• postal code

• country

• phone number, where requested

• email address

malvêtu cannot guarantee correction of an address after the order is placed.

If the shipping address is incomplete or incorrect, the package may be delayed, returned, undeliverable, or delivered to the wrong location.

Where a package is returned or lost because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment where reshipment is available.

9. Changing the shipping address

If you need to change your shipping address, contact:

hello@malvetu.com

Use the subject line:

Address Change Request

Include:

• order number

• full name

• email address used at checkout

• current shipping address

• correct shipping address

Address changes may only be possible before the order enters production, fulfillment, or carrier processing.

Once an order is in production, fulfillment, or shipment, address changes may no longer be available.

10. Order tracking

When tracking is available, a tracking link or tracking number may be sent by email.

Tracking may show one of the following statuses:

• label created

• waiting for carrier scan

• in transit

• arrived at sorting facility

• out for delivery

• delivery attempted

• delivered

• returned to sender

• exception

• delayed

Tracking updates are controlled by the carrier. Some carriers update tracking frequently. Others may update only at major transit points.

If your tracking has not updated for several business days, contact hello@malvetu.com and we will review the available information.

11. Packages marked as delivered

If tracking shows that your package was delivered, but you cannot find it, please first check:

• mailbox

• front door

• building entrance

• reception desk

• parcel locker

• concierge

• neighbors

• household members

• local delivery office

• carrier delivery photo or delivery note, where available

If the package is still missing, contact hello@malvetu.com as soon as possible.

Please include:

• order number

• full name

• email address used at checkout

• delivery address

• tracking number

• brief explanation of the issue

We will review the tracking information and help guide the next step where possible.

12. Delayed packages

Delivery delays can happen.

Common reasons include:

• high production volume

• carrier delays

• customs processing

• incorrect or incomplete address

• public holidays

• local delivery disruption

• weather events

• security checks

• international routing delays

• returned-to-sender processing

• unpaid duties or import charges

If your package is delayed beyond the estimated delivery window, contact hello@malvetu.com.

We will review the order status, tracking information, and available carrier details.

13. Lost packages

If a package appears lost in transit, contact hello@malvetu.com.

Please include:

• order number

• full name

• email address used at checkout

• shipping address

• tracking number

• screenshots or carrier messages, where available

We may need time to review tracking, confirm delivery status, contact partners, or investigate the issue.

Where a package is confirmed lost and the issue is not caused by an incorrect address, refused delivery, failure to collect, unpaid customs fees, or other customer-side delivery issue, malvêtu may offer a replacement, refund, or other appropriate resolution according to applicable law and our policies.

14. Returned-to-sender packages

A package may be returned to sender for reasons including:

• incomplete address

• incorrect address

• refused delivery

• unpaid customs or import charges

• failed delivery attempts

• package not collected

• recipient unavailable

• carrier unable to access the delivery location

If a package is returned to sender, contact hello@malvetu.com.

Where reshipment is possible, additional shipping fees may apply if the return was caused by an incorrect address, refused delivery, failure to collect, or unpaid customs charges.

If reshipment is unavailable, we will review the available options based on the order status, product type, destination, and applicable law.

15. Failed delivery attempts

Some carriers may attempt delivery more than once. Others may leave a notice, hold the package at a pickup point, or return it after a limited period.

Customers are responsible for monitoring tracking and collecting packages where the carrier requests pickup.

If a package is not collected within the carrier’s holding period, it may be returned or disposed of according to carrier rules.

16. International shipping

International orders may pass through customs in the destination country.

Customs processing may affect delivery time and is controlled by local authorities, not by malvêtu.

International customers should be aware that delivery may involve:

• customs inspection

• import duties

• VAT

• GST

• sales tax

• carrier handling fees

• brokerage fees

• local delivery procedures

• requests for additional information by customs or carriers

17. Customs, duties, and import charges

Depending on your destination, customs duties, import taxes, VAT, GST, carrier fees, brokerage fees, or local charges may apply.

These charges are determined by local authorities or carriers.

Unless expressly stated at checkout, the customer is responsible for any customs duties, import charges, taxes, carrier fees, or local fees required for delivery.

malvêtu does not control these charges and cannot always predict them before shipment.

If a customer refuses delivery or fails to pay required customs or import charges, the package may be returned, abandoned, delayed, or destroyed according to carrier or customs rules. In such cases, original shipping charges and return costs may not be refundable where permitted by law.

18. Split shipments

An order may arrive in more than one package.

This can happen when:

• products are prepared separately

• items are fulfilled from different locations

• package size or weight requires separate shipment

• products have different production times

• carriers process items separately

If your order is split, each package may have its own tracking number.

19. Pre-orders, limited releases, and special releases

Where malvêtu offers pre-orders, limited releases, or special product releases, shipping timelines may differ from standard orders.

The relevant product page, checkout, or order confirmation will provide available timing information where applicable.

If a release has a longer production or shipping window, that timing will apply to the relevant order.

20. Damaged packages

If your package arrives visibly damaged, please keep the packaging and take clear photos before opening or discarding it.

Contact hello@malvetu.com as soon as possible.

Please include:

• order number

• full name

• email address used at checkout

• photos of the outer packaging

• photos of the product

• photos of the damage

• tracking number

• brief description of the issue

This helps us review the issue properly and determine the appropriate resolution.

21. Damaged, defective, misprinted, or wrong items

If you receive an item that appears damaged, defective, misprinted, or different from what you ordered, contact hello@malvetu.com as soon as possible.

Please include:

• order number

• full name

• email address used at checkout

• clear photos of the item

• clear photos of the issue

• photo of the packaging where relevant

• brief description of the problem

We will review eligible claims and, where appropriate, may offer a replacement, exchange, refund, or other remedy according to our policies and applicable law.

22. Color, print, and garment variation

Product photography is prepared carefully, yet slight variations may occur.

These may include:

• color appearance across screens

• fabric tone

• garment finish

• print placement

• print scale

• texture

• stitching or construction details

• measurement tolerance

These variations can result from screen settings, lighting, photography, garment characteristics, production processes, and measurement methods.

A slight variation does not automatically mean a product is defective.

If the item is materially different from what you ordered, damaged, defective, misprinted, or wrong, contact customer care and we will review the issue.

23. Worn, washed, or altered items

Shipping-related claims should be made before the item is worn, washed, altered, damaged through use, or handled in a way that prevents proper review.

If there is a delivery or product issue, inspect the item when it arrives and contact us before wearing or washing it.

24. Customer responsibility after delivery

Once a package is delivered to the address provided at checkout, customers are responsible for collecting and securing the package.

If your building has a reception desk, mailroom, parcel locker, concierge, shared entrance, or local pickup point, please check those locations when tracking shows delivery.

If theft is suspected after confirmed delivery, we may recommend contacting the carrier, building management, local delivery office, or local authorities.

25. Delivery restrictions

Some products may be unavailable for certain destinations because of carrier restrictions, fulfillment restrictions, customs rules, address limitations, or operational constraints.

If an order cannot be shipped to your destination after it is placed, we will contact you using the email address provided at checkout.

If the order cannot be fulfilled, we will cancel the affected item or order and issue an appropriate refund.

26. Customer care for shipping questions

For shipping questions, contact:

hello@malvetu.com

Use the subject line:

Shipping Question

Please include:

• order number

• full name

• email address used at checkout

• shipping address

• tracking number, where available

• brief description of the issue

This helps us review your order faster and respond with the correct information.

27. Relationship with other policies

This Shipping & Delivery Policy should be read together with:

• Cancellation Policy

• Returns & Exchanges

• Refund Policy

• Terms of Service

• Product Care

• Legal Notice

If you need to cancel or change an order, review the Cancellation Policy.

If your item arrived damaged, defective, misprinted, or incorrect, review Returns & Exchanges and contact customer care.

28. Statutory rights

Nothing in this Shipping & Delivery Policy limits statutory rights that cannot legally be limited.

Customers in different countries, states, provinces, or territories may have mandatory rights relating to delivery, defective goods, misdescribed goods, refunds, repairs, replacements, cancellations, or other consumer protections.

Where this policy conflicts with mandatory consumer protection law, the mandatory law will apply.

29. Updates to this policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in shipping methods, delivery destinations, production process, carrier availability, legal obligations, or customer service procedures.

The updated version will be posted on this page with a revised “Last updated” date.

30. Contact

For shipping and delivery questions, contact:

malvêtu customer care
hello@malvetu.com

Legal operator:

Khemiri Mohamed Mahdi
Einzelunternehmer
Parkstrasse 3
13187 Berlin
Germany

VAT ID: DE336667728